What payment methods do you accept?
You can pay by Visa (Debit, Electron or Credit) or Mastercard (Debit or Credit). We do not accept American Express or Paypal - Paypal do not allow their services to be used for the purchase of adult items.
What currency will my card be charged in?
All of our prices and all card charges we make are in British Pounds Sterling (£). If your card or bank account uses a different currency (for example, Euros), your own bank will convert our GBP £ charge into your own currency.
An approximate exchange rate as at 03/2016 is:-
GBP £20 = Euro €26
You can find a more accurate exchange rate calculator at www.oanda.com - but please remember that the actual exchange rate is determined by your own bank.
What name will appear on my credit card or bank statement?
You will be billed as SIMPLY THE BEST BENALMADENA ES SPAIN. Your card will be charged immediately after purchase. The word "porn", "adult dvd" or "sex toy" will NOT appear on your card statement - only SIMPLY THE BEST BENALMADENA ES SPAIN will appear.
How soon will I receive my order?
You should receive your complete order within 10-14 days. Occasionally a country's mail service can be slower, so we request that you only contact us if you have not received your full order 21 days after you placed the order. You can get in touch with any delivery enquiries via the Contact Details page.
Who will deliver my order?
Your package will be delivered by your country's national postal service.
Is your packaging discreet?
Very - there will be no indication of the contents on the outside of the envelope, and nothing adult-related will appear on the envelope as the sender. For more details, please see our Shipping & Delivery page.
As you are based in Spain, so I have to pay any Customs fees?
No - not if you live within the European Economic Community. We mail all shipments from within the EEC, so there is no Customs involvement. In any case, there are no import fees or duties to pay on any orders or shipments between EEC countries. Customers ordering from outside the EEC may have to pay Customs duties, but our discreet shipping means that this happens only very rarely.
Do I need to have an account and/or log in to place an order?
You do not have to have an account or log into your account to make a purchase from our website. However if you do log into your account, your name and address details are automatically added to your Checkout form. Account holders are also able to view all their past orders, add items to a Wishlist for future reference, and receive member discount offers by email every 6 to 8 weeks. For more details, please see the Account Registration page.
Are all of your items in stock?
At any time 99% of the items on this website are in stock and ready for immediate shipment. Occasionally an item may be out of stock for a short period of time, usually no longer than 7-14 days. If an item on your order is not in stock, we do not hold despatch of the rest of your order! We ship the items that are in stock to you immediately, and then ship the out of stock item(s) to you at no extra charge as soon as we get supplies.
I have received a faulty item.
Please see our Returns page.
You might also find these other help pages useful:-
Shipping & Delivery
Returns & Cancellations
Account Registration, Log Ins, & Email Newsletters
Free XXX Dvd Or Sex Toy Offer
Email Problems
Contact Details
